Shipping & Returns
Shipping Policy
At ENVISION, we are committed to delivering your orders promptly and securely while providing the best possible shopping experience. Please review our shipping policy below to understand how we handle your orders:
Processing Times:
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All orders are processed within [1-3 business days] after payment has been successfully received.
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Orders placed on weekends or holidays will be processed on the next business day.
Shipping Costs:
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Shipping fees are calculated based on the weight of your order, shipping method, and destination. Final costs will be displayed at checkout.
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Free standard shipping is available for orders over $100.
Order Tracking:
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Once your order has been shipped, we will provide you with a tracking number via email so you can monitor your package’s journey in real-time.
Lost or Damaged Packages:
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While we work with trusted carriers to ensure safe delivery, accidents can occasionally happen. If your package arrives damaged or does not arrive within the expected timeframe, please contact us at [info.shopenvision@gmail.com] so we can assist you in resolving the issue. Or, click here to fill out our Contact Form
Return & Exchange Policy
At ENVISION, we take pride in the quality of our products and strive to ensure your satisfaction with every purchase. Please review our Return and Exchange Policy to understand how we handle these requests:
Eligibility for Returns and Exchanges:
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Items are only eligible for a return or exchange if the original ENVISION clothing tag remains attached and intact.
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If the tag has been removed, we regret that we cannot process a return or exchange.
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Returns Policy:
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We do not offer refunds for returns unless we assess and verify a complete and valid reason for the request. Please provide detailed information about the issue when contacting our support team for a refund consideration.
Exchanges Policy:
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Exchanges are subject to availability. If your requested item is unavailable, we may offer alternatives or store credit.
How to Process a Return or Exchange:
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Contact our customer service team at [info.shopenvision@gmail.com] within [7 Days] of receiving your item.
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Ensure the item is unworn, unwashed, and in its original condition with the ENVISION tag attached.
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Ship the item back to us at the provided address. Please note that customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.
Non-Returnable Items:
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Items without the original ENVISION tag.
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Items that show signs of wear, damage, or have been washed.
